Our Delivery Policy:

Flowers From Lisa's will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available. We have our own in-House courier that does all our local Mackay deliveries. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.

All orders placed online will add a delivery fee of $15.00 during checkout process. If your order is not in Mackay then an additional delivery fee will be applicable. For example, Marian is an additional $10 and Mirani is an additional $15.00. Orders required to be delivered interstate or anywhere else in Australia will also attract an additional fee on top of the $15.00 You will be contacted by one of our staff if this effects your order.

Delivery within Australia is not guaranteed on Public Holidays, Saturday afternoons or Sundays. Same day delivery within Australia from Monday to Friday is possible so long as the order is placed before 2pm AEST. Same day delivery within Australia on Saturdays is possible so long as the order is placed before 12pm AEST.

If your delivery is urgent please call Flowers From Lisa's on (07) 4942 5606 (available in Australia only) for up-to-the-minute advice on delivery availability.


Delivery for Funeral Orders:
Flowers From Lisa's treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

• Full name of the deceased
• Name and address of the funeral home and name and phone number of a relative will be needed.
• Date and time of the funeral

Delivery to Hospitals/Nursing Homes:
For hospital/nursing home deliveries, please supply Interflora with the recipient�s:

• Full name
• Ward name or number
• Hospital name and address
• Whether the recipient is a patient/resident or part of the staff.

For hospital and nursing home deliveries, Flowers From Lisa's recommends sending flowers and gifts that are already arranged in a container. Please note:

• Do not send loose cut flowers as there are usually limited suitable vases available
• Do not send large arrangements as space is often restricted
• Most hospitals do not allow plants
• Some hospitals do not allow flowers in intensive care or other special care units.

Delivery to Hotels & Holiday Resorts:
For deliveries to Hotels & Resorts, please supply Flowers From Lisa's with the recipient�s:

• Hotel or Resort name
• Room name or number and address

• Whether the recipient is a guest or part of the staff.

Delivery on Public Holidays:
Please be aware that Flowers From Lisa's cannot guarantee delivery on Public Holidays as most florist shops are closed. Please find a list of these Public Holidays below: